State Farm® Insurance Agent Michelle Twitchell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Isidro Rodriguez
April 25, 2025
5
out of
5
rating by Isidro Rodriguez
"Michelle Twitchell State Farm is great, I have been working with Catalina who was very helpful and professional, much appreciated. I highly recommend doing business with this location"
We responded:
"Thank you, Isidro, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear that our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Karen, who make sure that our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Larry Drish
April 24, 2025
5
out of
5
rating by Larry Drish
"James was very helpful today on advising me on Insurance options. James helped answer my questions. James ALWAYS is very helpful. Office personnel always very professional and caring. Laurance Drish"
We responded:
"Hi, Larry! Thank you for the shoutout for Craig! He is a vital part of the team and we appreciate how much he cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Jack Lambert
April 24, 2025
5
out of
5
rating by Jack Lambert
"They were really nice. Help me with all my questions. I really appreciate it."
Yesi N
April 23, 2025
5
out of
5
rating by Yesi N
"Blair was professional, helpful and informative as I made the switch to State Farm. Recommend!"
bubblie111
April 19, 2025
5
out of
5
rating by bubblie111
"Blair was super great! I'm switching insurance and he made the process extra smooth and easy. He was straight forward and wasn't pushy at all- Which I greatly appreciated! Super excited for my insurance journey with State Farm."
Melissa Slater
April 19, 2025
5
out of
5
rating by Melissa Slater
"Blair was amazing to work with. He was patient and answered all my questions. Made the process of getting coverage painless. So happy to have the peace of mind that my insurance is in good hands with this agency."
Nancy Adams
April 15, 2025
5
out of
5
rating by Nancy Adams
"Blair was very knowledgeable and patient with my questions. We're leaving Country Financial & going to have State Farm cover my 3 cars, 3 divers & our home to save! Thank you, Blair, for knowing your stuff!"
Hannah Lucas
April 13, 2025
5
out of
5
rating by Hannah Lucas
"Blair was so professional and nice! I switched from Progressive to State Farm for my car insurance and will be staying with them for good! Thank you for your advice and great price!!"
We responded:
"Thank you so much Hannah for letting us know ! Have a great day !"
Bernie Barron
April 11, 2025
5
out of
5
rating by Bernie Barron
"Just called them. The staff are always available to help out. The staff at this office are. very knowledgeable on all things insurance. Mark assisted me today and was very helpful😊"
We responded:
"Thanks for the kind words, Bernie! We’re happy to hear Karen was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Brendon McCormack
April 10, 2025
5
out of
5
rating by Brendon McCormack
"Blair was friendly, professional, and took care of my new policy in a timely fashion."
We responded:
"Thank you Brendon for the great review!"
Linda Aimers
April 8, 2025
5
out of
5
rating by Linda Aimers
"We have great service from this agent. Mark does a great job of reviewing your coverage and making helpful recommendations."
We responded:
"Linda, we are thrilled to hear about your positive experience with Inez and the team at our agency. Providing excellent service and meeting our customers' needs is our top priority. Thank you for acknowledging Inez's dedication and efficiency in handling your requests. We appreciate your kind words and look forward to continuing to serve you. - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Kurt Miller
April 2, 2025
5
out of
5
rating by Kurt Miller
"Steve was a big help, patiently listening and answering my technical questions. I ended up satisfied that State Farm had the auto and Home Owner insurance coverage I needed at a reasonable rate."
We responded:
"Thanks Kurt ! Steve is great! I appreciate you letting us know !"
Tajuana Sullivan
April 1, 2025
5
out of
5
rating by Tajuana Sullivan
"Colin was very helpful and Patient. I was upset because I saw that my insurance had gone up and didn’t understand why. Colin explained to why my premium was higher than last month and then he also surprise me by letting me know that my insurance was going down. He put me at ease and I like that in the company that put your customers first. Thank you."
We responded:
"Thank you, Tajuana, for sharing your experience! I'm delighted to hear that Colin was able to assist you with patience and clarity. It's wonderful to know he helped ease your concerns and provided good news about your insurance. We truly value putting our customers first and are here for any future questions or needs you may have."
MLB SYS
April 1, 2025
5
out of
5
rating by MLB SYS
"I am quite pleased with the service that this State Farm agency offers. Special thanks to Inez and Colin for their time, knowledge, and responsiveness. Colin was very courteous."
We responded:
"Thank you for the amazing review. Karen is a great asset to our agency and we are so glad to hear that she provided wonderful service."
Erin Miller
April 1, 2025
5
out of
5
rating by Erin Miller
"I am always pleased with the service I receive from the insurance agency. They're are always friendly, helpful and informative . Thank you so much. 😊"
We responded:
"Erin, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Kathy R
March 27, 2025
5
out of
5
rating by Kathy R
"Blair was a real pleasure to work with. He is knowledgeable, honest and made me feel comfortable when asking odd questions :) You are lucky to have him on your team!"
We responded:
"Thank you, Kathy, for sharing your experience! I'm happy to hear that Blair was able to provide knowledgeable and honest service while making you feel comfortable. We're grateful to have him as part of our team. If you have any more questions or need assistance in the future, feel free to reach out!"
Patrick Paparella
March 14, 2025
5
out of
5
rating by Patrick Paparella
"Blair was a pleasure to work with he made the process a breeze for me. Highly recommend!"
We responded:
"Thank you, Patrick, for your wonderful feedback! I'm delighted to know that Blair made the process so easy for you. Your recommendation means a lot to us. If you ever need assistance in the future, feel free to reach out!"
Tommy
March 13, 2025
5
out of
5
rating by Tommy
"Blair was polite, a clear communicator and very helpful. True professional"
We responded:
"Thanks, Tommy, for your great feedback! I'm happy to hear that Blair gave you professional and helpful service. If you have any questions or need more help, just contact our office!"
Stacey Kruger
March 13, 2025
5
out of
5
rating by Stacey Kruger
"Melanie was so helpful in me making the decision to go with Starw Farm (again). She was patient with my questions and explained everything so I felt comfortable moving forward. My account was transferred to another agent after my agent retired and the service changed. Thank you Melanie for you kindness, communication and service."
We responded:
"Thank you, Stacey, for sharing your experience! I'm happy to know that Melanie was able to assist you with patience and clarity, making your decision to return to us a comfortable one. Your kind words about her communication and service are truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Robert Macik
March 13, 2025
5
out of
5
rating by Robert Macik
"Was very easy wonderful experience I would recommend to anybody"
We responded:
"Thank you, Robert, for sharing your experience! I'm happy to know that everything went smoothly for you. Your recommendation means a lot to us. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Rosemarie Burgess
March 12, 2025
5
out of
5
rating by Rosemarie Burgess
"We reached out to several companies after receiving the renewal for our insurance. State Farm responded right away and the quote was the best. Great follow up by Blair via phone and email."
We responded:
"Thank you, Rosemarie, for sharing your experience! I'm glad to know that our team, especially Blair, was able to provide you with prompt service and a competitive quote. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Brad Ross
March 12, 2025
5
out of
5
rating by Brad Ross
"Great attitude..workable..not pushy..polite.. Better rate"
We responded:
"Thank you, Brad, for your fantastic feedback! I'm happy to know you appreciated our approach and found a better rate with us. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Carrie Juergens
March 11, 2025
5
out of
5
rating by Carrie Juergens
"Fantastic experience! I’m paying less than half as much for my renters and auto insurance, and now I have a life insurance policy in case of the worst! Could not recommend switching to State Farm more."
We responded:
"Thank you, Carrie, for sharing your experience! I'm delighted that you're saving so much on your insurance. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime."
Mike McDougall
March 11, 2025
5
out of
5
rating by Mike McDougall
"ALWAYS a great experience when I call. Just added my son as a driver and Melanie was quick, pleasant and accurate. This type of care reassures why I have been with this agency for a very long time."
We responded:
"Thank you, Mike, for your wonderful feedback! I'm happy to know that Melanie provided you with quick and pleasant service while adding your son as a driver. It's experiences like these that reinforce our commitment to providing exceptional care. If you have any more questions or need assistance, feel free to reach out anytime."
Karl Knize
March 10, 2025
5
out of
5
rating by Karl Knize
"Quick response and good communication. Also a good rate."
We responded:
"Thank you, Karl, for your fantastic review! I'm happy to know you appreciated our quick response and communication. It's great to hear you found a good rate with us. If you have any questions or need further assistance, feel free to reach out anytime."