Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stephen Whyte

Stephen Whyte

August 15, 2025

5  out of  5
rating by Stephen Whyte
"Michelle Twitchell State Farm office is not only very knowledgeable but is very friendly. Jackie is very friendly and was very helpful with what I needed. I highly recommend this agency to any looking for insurance."
We responded:
"Stephen, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Heather cares a lot about our customers."
Profile photo of Bilbo

Bilbo

August 14, 2025

5  out of  5
rating by Bilbo
"Great service. Quick response!"
Profile photo of Colleen Gaynor

Colleen Gaynor

August 14, 2025

5  out of  5
rating by Colleen Gaynor
"I needed to get my life insurance beneficiaries updated and Inez Macias at the State Farm Bartlett office was very helpful. She was so pleasant to talk with and her assistance was invaluable! She made the process super easy and painless :-)"
We responded:
"Thanks, Colleen! We are so happy to hear that you had a great experience getting a quote with our agency. Please let us know if you ever need anything!"
Profile photo of Dawn Peltier

Dawn Peltier

August 13, 2025

5  out of  5
rating by Dawn Peltier
"Very happy with the whole process of switching insurance over. Replied quickly and had all answers right away. Took 10 minutes to get set up with new coverage and now I'm saving 700+ for better coverage than what I had prior"
We responded:
"Welcome to our agency Dawn ! Thank you for the positive review !! "
Profile photo of Shanne Laux

Shanne Laux

August 13, 2025

5  out of  5
rating by Shanne Laux
"Great customer service with good rates!"
Profile photo of Adolfo

Adolfo

August 12, 2025

5  out of  5
rating by Adolfo
"Great professional agents Great prompt service, would definitely recommend to friends and family"
We responded:
"Thank you, Adolfo, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies!"
Profile photo of Wayne Windisch

Wayne Windisch

August 12, 2025

5  out of  5
rating by Wayne Windisch
"Colin had the answer to my questions and was polite and informative. Michelle's agency is 1st class."
Profile photo of David Shaoul

David Shaoul

August 12, 2025

5  out of  5
rating by David Shaoul
"Nice people that help you take care of business fast!!"
Profile photo of Asma Khan

Asma Khan

August 12, 2025

5  out of  5
rating by Asma Khan
"Great working with her office. Professional and thorough!"
Profile photo of Beth Grubidt

Beth Grubidt

August 8, 2025

5  out of  5
rating by Beth Grubidt
"Thank you to Colin for excellant customer service with our renters insurance .He was so helpful and knowledgeable, and very polite .we have had our car insurance with them for years and very happy"
Profile photo of Jean Jalcovik

Jean Jalcovik

August 6, 2025

5  out of  5
rating by Jean Jalcovik
"Steve did a great job!"
We responded:
"Thanks Jean !! I’m happy you are happy !"
Profile photo of Noreen Mcneela

Noreen Mcneela

August 5, 2025

5  out of  5
rating by Noreen Mcneela
"Every time I call there I get amazing service. Been with this office for over 30 years."
We responded:
"Thank you Noreen !! I hope you are doing great ! Stop in and see us some time . "
Profile photo of Florin Matei

Florin Matei

July 30, 2025

5  out of  5
rating by Florin Matei
"Inez Martinez very professional representative for State Farm branch! Very happy doing business with it"
We responded:
"I'm glad to hear that Inez provided you with excellent service, Florin! We truly appreciate your feedback and are grateful to have Mark as part of our team. If you have any questions or need further assistance, feel free to reach out to our office."
Profile photo of Calvester Torrence

Calvester Torrence

July 30, 2025

5  out of  5
rating by Calvester Torrence
"INEZ AND COLIN ARE GREAT AT WHAT THE DO. Every Question i have is always answered anytime i call them. They over deliver anytime i call. Highly Recommended 5 stars"
We responded:
"Thank you so much !! They are a great team and always here to help !!"
Profile photo of Jessica

Jessica

July 30, 2025

5  out of  5
rating by Jessica
"I had the pleasure of speaking with Colin about a payment concern. Colin was able to answer my question, provide extra information, and get things resolved. Although I was stuttering and confused, he was patient with me all the way through. Thanks Colin!"
We responded:
"Jessica , Thanks for letting us know how happy you are . He had the gift of simplifying the complicated . Take care "
Profile photo of Cassie Cannataro

Cassie Cannataro

July 30, 2025

4  out of  5
rating by Cassie Cannataro
"The 5 stars is for James, he has taken the time to explain and assist in many areas, but especially in clearing up confusion with the billing process. I genuinely appreciate his help and would recommend him to anyone."
We responded:
"Thanks so much Cassie !!"
Profile photo of Freda Vargas

Freda Vargas

July 29, 2025

5  out of  5
rating by Freda Vargas
"On the phone with the agent Colin, he was great very polite, friendly warm, welcoming reassuring getting the job done conversation. I really appreciate him. There should be more like him. Thank you State Farm for hiring the Best."
We responded:
"Thank you Freda !!! "
Profile photo of the Obscene Unicorn

the Obscene Unicorn

July 25, 2025

5  out of  5
rating by the Obscene Unicorn
"awesome service."
We responded:
"Thanks so much for the 5 Stars !’"
Profile photo of Charles Horton

Charles Horton

July 24, 2025

5  out of  5
rating by Charles Horton
"I was really happy to find an agency with people that listen and care about your needs! Colin was awesome to work with and made everything simple!"
We responded:
"Thanks Charles ! We do care ! We truly try to do everything we can yo help . "
Profile photo of Becky Flad

Becky Flad

July 22, 2025

5  out of  5
rating by Becky Flad
"Prompt service! Very happy with the customer service!"
We responded:
"I really appreciate your feedback Becky ! Let us know if we can help in any other way !"
Profile photo of Ok Sana

Ok Sana

July 22, 2025

5  out of  5
rating by Ok Sana
""Inez did a great job, she very help me with any questions! She has answers in all questions. Thank you again for such quick service!""
We responded:
"We are so glad you are happy ‘. Thank you for the review !"
Profile photo of Pocketvisionmedia

Pocketvisionmedia

July 22, 2025

5  out of  5
rating by Pocketvisionmedia
"Blair was very knowledgeable and answered all of my questions with professionalism while providing an overall positive experience."
We responded:
"Thanks so much for your comments regarding our team ! We really try to individualize everyone’s coverages to meet their individual needs . "
Profile photo of Audrey Burgh

Audrey Burgh

July 22, 2025

5  out of  5
rating by Audrey Burgh
"Purchased a new vehicle, Melanie Walchil took care of it right away! Appreciated the very quick response time."
We responded:
"Thanks Audrey !! Enjoy your new car !"
Profile photo of Anaïs Mayer

Anaïs Mayer

July 21, 2025

5  out of  5
rating by Anaïs Mayer
"First-time homeowners here! We were referred to Michelle’s office by a coworker and ended up working with Steve—so glad we did. He provided a quick quote, was super clear throughout the process, and made everything easy to understand. We’re now happy State Farm customers and excited to continue working with Steve and the team!"
We responded:
"Congrats on your new home !! That is exciting !! Please let us know if we can help with anything else !"
Profile photo of Francis

Francis

July 16, 2025

5  out of  5
rating by Francis
"Michelle was very helpful with all the information I needed since transferring states can be confusing. She got everything i needed quickly and that was much appreciated"
We responded:
"Welcome to Illinois !! So glad we could help !"