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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Upesh Desai

July 7, 2025

5  out of  5
rating by Upesh Desai
"Been Michelle's office for a long time, and over the years worked with many different agents in the office. We have always had a great experience in terms of timeliness, cost, and care. Can't recommend them enough, for all insurance needs from auto, home, rental, wedding event insurance, and more, they will take care of you!"
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Rita Jeffery

July 3, 2025

5  out of  5
rating by Rita Jeffery
"I had a very excellent sales Very person James .V step-by-step, he walked me through the beacon to set up in my auto . He answered all my questions about homeowner insurance he was very professional I could not ask for a better person to help me, James V I would recommend him to one thank you, James"
We responded:
"Thank you, Rita, for your wonderful feedback! I'm delighted to know that Blair provided you with excellent service and that you're very satisfied with your insurance policy."
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Sabina Walker

July 3, 2025

5  out of  5
rating by Sabina Walker
"James was thorough and informative. He helped me with all of my questions and concerns in a timely and efficient manner."
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Donna DonnaD

July 1, 2025

5  out of  5
rating by Donna DonnaD
"Answered all of my questions perfectly, he was a very nice person to talk to."
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Russell Asbury

July 1, 2025

5  out of  5
rating by Russell Asbury
"Well done and very helpful"
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Mark Notarus

July 1, 2025

5  out of  5
rating by Mark Notarus
"Worked with Blair, very knowledgeable and good to talk to Saved over $2000/year (no joke, wasn’t paying enough attention to the bills!) for the same coverage plus a few other bells and whistles. I’m super happy, they’re very responsive."
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Michelle Soberon

July 1, 2025

5  out of  5
rating by Michelle Soberon
"Cesar was quick, efficient, and extremely helpful! Thanks for your help!"
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Pravin Thakkar

June 30, 2025

5  out of  5
rating by Pravin Thakkar
"Work completed as expected."
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Robert

June 30, 2025

5  out of  5
rating by Robert
"Very friendly and easy to talk to. Very knowledgeable. I did not feel rushed. Answered all of my questions."
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Kasia Kowalski

June 27, 2025

5  out of  5
rating by Kasia Kowalski
"Just signed up with State Farm and the experience was great from start to finish. The agent was friendly, helpful, and explained everything clearly. The process was quick and easy, and I feel confident knowing I’m covered. Highly recommend for anyone looking for reliable insurance and excellent customer service!"
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Stephanie Beckstrom

June 27, 2025

5  out of  5
rating by Stephanie Beckstrom
"Melanie did a great job in helping me change our coverage layout! Thank you again for such quick service!"
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Kenny Caesar G

June 27, 2025

5  out of  5
rating by Kenny Caesar G
"My agent was a gentleman named Blair. He did a great job for me, very professional."
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Diana Ohmae

June 26, 2025

4  out of  5
rating by Diana Ohmae
"The agent addressed my concerns and was very informative."
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Bob Musky

June 24, 2025

5  out of  5
rating by Bob Musky
"Cesar is truly great to work with. He’s always helpful, easy to reach, and takes the time to explain everything clearly. I really appreciate how smooth and stress-free he’s made the insurance process. Thank you, Cesar"
We responded:
"Thank you so much Bob for letting us know you are happy ! Cesar is great to work with . Take care "
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Andrew Leuzzi

June 23, 2025

5  out of  5
rating by Andrew Leuzzi
"Excellent customer service. Courtney was great to work with. I highly recommend working with Michelle Twitchell and her team."
We responded:
"I am so glad that you are happy with Courtney. We appreciate you letting us take care of your insurance needs. Please let us know if we can do anything else."
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Greg Sayad

June 20, 2025

5  out of  5
rating by Greg Sayad
"Melanie helped me today when I came into their office. Very friendly and great service! She helped me get started with the Drive Safe and Save app!"
We responded:
"Greg, thank you for the fantastic rating! I'm happy to know you had a positive experience with our office. If you ever need assistance or have any questions, we're here to help! - Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
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Edith Gonzalez

June 20, 2025

5  out of  5
rating by Edith Gonzalez
"Melanie was a great help! She review my account and was able to help me reduce my monthly payment and save. Thank you!"
We responded:
"I’m so glad you are happy ! Melanie is very knowledgeable and always wants to help !"
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Hailey Thomas

June 19, 2025

5  out of  5
rating by Hailey Thomas
"Blair was very personable and knowledgeable."
We responded:
"Thank you Hailey !! "
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Susan Peplow

June 18, 2025

5  out of  5
rating by Susan Peplow
"Steve was very helpful and was able to get us homeowners & auto for much lower cost."
We responded:
"Susan I’m so happy we were able to help ! Thank you for the 5-star review "
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Tim Binning Team (RE/MAX All Pro Illinois)

June 14, 2025

5  out of  5
rating by Tim Binning Team (RE/MAX All Pro Illinois)
"Michelle and her team are always friendly, professional, and responsive! Very easy and great to deal with!"
We responded:
"Thank you Tim !! It’s always great to work with you and your Team ! Happy Fathers Day !"
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Carol Roebke

June 14, 2025

5  out of  5
rating by Carol Roebke
"James is an asset to your agency , Respectful, helpful polite and better than Jake If it wasn't for him I would have and have been looking other places because of past service. Move over Jake, JAmes is in the house. Glad your here I'm a long customer Have been in customer service for 69years Customer is paramount in any business, Referrals are a great part of business. Thank you James V"
We responded:
"Thank you Carol !! He is our Jake !:-)"
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david holdener

June 13, 2025

5  out of  5
rating by david holdener
"Knowledgeable, credible, accurate and don't waste your time."
We responded:
"I appreciate the positive review David !! Thank you !"
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Dawn Peltier

June 12, 2025

5  out of  5
rating by Dawn Peltier
"Very happy with the whole process of switching insurance over. Replied quickly and had all answers right away. Took 10 minutes to get set up with new coverage and now I'm saving 700+ for better coverage than what I had prior"
We responded:
"Welcome to our agency Dawn ! Thank you for the positive review !! "
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Greg Hale

June 11, 2025

5  out of  5
rating by Greg Hale
"I talk to Cesar.. really nice guy..thanks for the help buddy!!"
We responded:
"Thanks Greg ! He is awesome!! Take Care !"
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latoya greer

June 10, 2025

5  out of  5
rating by latoya greer
"This isn’t my first time with State Farm so I know they give good service. But this is my first time dealing with Steve and he’s awesome. He was very helpful and attentive to whatever I needed. He also was great with follow-up and follow through. Contact him for any of your insurance needs when using this office."
We responded:
"I appreciate you Latoya . I’m really glad you are happy !"